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Subject:Re: Best New Thing in User Documentation? From:Gene Kim-Eng <techwr -at- genek -dot- com> To:Nancy Allison <maker -at- verizon -dot- net> Date:Mon, 13 Jun 2011 10:30:13 -0700
My vote would be for embedded help and other hand-holding automation that
walks users step-by-step through procedures. It isn't really all that new;
I was writing content for industrial systems that worked like this 10 years
ago. But on everyday consumer products it's still probably a "new thing."
Gene Kim-Eng
On Mon, Jun 13, 2011 at 10:01 AM, Nancy Allison <maker -at- verizon -dot- net> wrote:
> What in your mind is the Best New Thing in user documentation of the last 5
> years or so -- either the best new tool or the best new user doc format,
> platform, or whatever else?
>
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