Re: Re: Best New Thing in User Documentation?

[Gene Kim-Eng <techwr -at- genek -dot- com>]

Think ATM machine, the self-service check-in kiosks at the airport or the UI
for Turbo Tax coming up on the display screen of a product.

Gene Kim-Eng



On Mon, Jun 13, 2011 at 11:01 AM, Nancy Allison <maker -at- verizon -dot- net> wrote:

> Gene, I think I know what embedded help is -- I think of it as messages or
> images that appear in the UI as you either progress through a procedure or
> simply activate a particular control. They appear and disappear depending on
> what you're doing.
>
> If you think of it as something else, could you elaborate on it? And can
> you write a little more about the hand-holding automation you speak of? I
> want to understand this better.
>
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