Re: Best New Thing in User Documentation?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

The question was what's the best new thing in the past five years, not how 
good it is.  Consider my answer a commentary on the relative "goodness" of 
recent new things.

My recent stint in consumer electronics was the first time in many years 
that I had written procedures that told the reader to click on things like 
"OK," and yes, for those readers it was needed.  My usual "task oriented" 
procedure consists of walking the reader through the chain of configuration 
screens required to accomplish a goal and which settings need to be entered 
in each screen for the task at hand, because the systems have many potential 
configurations that use the same screens in different ways.

The "social media" our customers use to reach us is the telephone.  A 
marvelous innovation that many young people today seem not to be aware of is 
that you can actually use it to talk to people.

Gene Kim-Eng


----- Original Message ----- 
From: "Phil Stokes" <philstokes03 -at- googlemail -dot- com>
I have a lot of sympathy with Chris's point of view, though I'd like to 
offer a few caveats.

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