Re: Best New Thing in User Documentation?

[Bill Swallow <techcommdood -at- gmail -dot- com>]

> The "social media" our customers use to reach us is the telephone.  A
> marvelous innovation that many young people today seem not to be aware of is
> that you can actually use it to talk to people.

I have a phone that actually plugs into my house!

-- 
Bill Swallow

Twitter: @techcommdood
Blog: http://techcommdood.com
LinkedIn: http://www.linkedin.com/in/techcommdood
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