RE: Grammar - The Gotcha Microsoft Gives

["McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>]

> -----Original Message-----
> From: William Sherman
> 
> You should see some of what comes through in these documents.  I don't
> like
> "the user" when it is really "the customer". Didn't "user" go out after
> Tron
> 29 years ago? Maybe this is why customer service is such a
> [sarcasm]wonderful[/sarcasm] experience, is that many in these service
> desks
> read these types of guides and think of them as "users" rather than
> "customers" who deserve respect for buying the product in the first
> place.
> 

Dunno about you, but we sell to giant corporations, governments, etc.
Those are our customers. 

The actual users of our products are people (way down the corporate/organizational food chain) employed by them, and are reliably not the people who made the purchasing decisions or the people who cut the checks (cheques).

 -k


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