Re: Anyone have any non-very-techy support sites they like?

[Becca <becca_price -at- yahoo -dot- com>]

Better yet, they immediately send you an email asking if they helped. The last time I called, I had to answer no - and got an immediate callback from a manager who was able to resolve the situation way beyond my expectations.  And this was after 8:00 at night, so I was at a call center rather than at Amazon's usual day-time help.


-becca

 




>________________________________
> From: Dan Goldstein <DGoldstein -at- riveraintech -dot- com>
>To: techwr-l -at- lists -dot- techwr-l -dot- com 
>Sent: Friday, January 6, 2012 11:03 AM
>Subject: RE: Anyone have any non-very-techy support sites they like?
> 
>Vonage might not want to hear this, but the best consumer-level one I've
>seen is Amazon, for the simple reason that if you can't find an answer
>online, you can get an immediate callback on any US phone number you put
>in. I'm sure that isn't cheap to implement, but it's highly effective
>for the consumer, and it motivates the company to optimize the online
>solutions.
>
>
>-----Original Message-----
>From: John Posada
>Sent: Friday, January 06, 2012 10:53 AM
>To: TECHWR-L
>Subject: Anyone have any non-very-techy support sites they like?
>
>Hi, guys...my company is asking several of us to submit comments on
>SUPPORT sites that we find particularly effective. Therefore, I'm asking
>you.
>
>Keep in mind that I work for Vonage, so while it doesn't have to do with
>telephone services for the public, it would be preferable that it appeal
>to a similar market...average consumers.
>
>You are free to include your own if you think it fits the bill and I'm
>not looking to critique anything, I just need sites that I may not be
>aware of.
>
>
>
>
>
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