Ideas for Help 2.0

["Dimitri Tetsch" <dimitri -dot- tetsch -at- 4st -dot- com>]

Vendor post
------------------------

Hi,

Just my point of view:

Major advantages for help & documentation systems from the author side:
- one central place where authors can create and store content (no worries
with different software versions of an authoring tool)
- have authors work together in a desktop like environment (RIA) ... not
those web applications that are stateless and just send forms in when
something has to be saved
- Possibility for access control
- Do not ship help systems instead => respond to help calls live from the
server by rendering content
in real time over the net that is pulled from a database.
- Where needed single source to files (if internet access is an issue for
your end-users)
- make it possible for authors to find out what end-users read and search
for.
- efficient support for XML-based translation processes

>From the end-user point of view:
- Easy to search and find needed content
- Possibility to extract content and print to paper (you can call me old
fashioned but I still like it better to study something on paper)
- possibility to provide feedback.

All of the above is possible with HelpServer - Free trials available from
helpserver.eu -> Even a SaaS trial is freely available in this case you do
not need to install any software.

Best Regards,

Dimitri Tetsch
HelpServer


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