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I think the sales figures for whatever phone the manufacturer shipped last
year with the same level of documentation constitutes the main data.
Gene Kim-Eng
----- Original Message -----
From: "Connie Giordano" <connie -at- therightwords -dot- com>
It's kind of presumptious to say "most users don't want that" since it
totally depends on the product, the company's support strategy and the
experience level of the user. Perhaps most companies think (or hope) most
users want that since it's probably a lot cheaper up front, but I haven't
found any kind of consumer research that says users are satisfied with such
an approach. Can you provide some data to back up your statement?
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