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In most of the industries I've worked in, without the docs you'd be
standing in front of something that the uninitiated could be convinced was
recovered from a crash site in Roswell, NM in 1947 and be terrified to
touch anything for fear of bringing on the Apocalypse (and a couple of
systems I worked on in the 80's actually COULD have brought on the
Apocalypse if they had ever been used). The docs were needed whether they
were respected or not, and we heard about every single typo. I did spend a
year once working on a consumer product, and based on the compromises in
document quality I was required to make in order to meet time and cost
constraints, when my time there ended and I decided I needed to buy for
myself, I went out and got one from a competitor that still provided a
decent owner's manual. I would've been wasting my time sending feedback to
whatever poor, tormented soul replaced me.
Gene Kim-Eng
On Thu, Jan 19, 2012 at 7:22 AM, Al Geist <al -dot- geist -at- geistassociates -dot- com>wrote:
> As I discovered, it's only after your customers respect the documentation
> will you get any feedback
>
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