Re: Training Manual?

[Connie Giordano <connie -at- therightwords -dot- com>]

Sounds like an operations handbook or SOPs to me.  Sometimes "training
manual" sounds like something you use early and on and never pick up again,
while an operations manual or handbook is an ongoing reference tool.

MTC

Connie Giordano

On Fri, Jan 20, 2012 at 6:20 AM, Peter Neilson <neilson -at- windstream -dot- net>wrote:

> On Fri, 20 Jan 2012 04:36:48 -0500, Connie Ross <connie -at- hartiatech -dot- com>
> wrote:
>
>  I have a client who owns a Tennis Court and other sport surfacing
>> business.  He wants to document the steps required in laying down a tennis
>> court surface from beginning to end, as a resource to train new staff. ...
>>
>
> Smart client. Probably needs to worry about complacency. "How hard could
> this be? I don't need no silly training. I worked on a road crew once and
> watched the guys laying down asphalt. It's so easy I could do it drunk."
> I'd think it might be helpful to show photos or drawings of sloppy work
> contrasted with correct work. If the crews are going to be working with
> customers, your client might want them trained to resist requests for
> on-the-spot changes to the work order.
>
> Perhaps you are making a training manual, but perhaps it is also a
> handbook that the crews can use on site as a reference when confronted with
> problems or problem customers. "Let's look in the book, and make sure we
> get this right."
>
> I'll bet the document will pay for itself when it helps a crew avoid one
> single mistake such as failing to detect the need for an extra amount of
> foundation or drainage work. "Gee, this ground is squishy. But the plans
> don't call for a french drain like that book suggests. I think we'd better
> call the boss."
>
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-- 
Connie P. Giordano
Principal Consultant
The Right Words of NC, LLC

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