Re: Training Manual?

[NuVision Communications <nuvisioncomm -at- gmail -dot- com>]

I think staff might take the operations handbook or manual more seriously,
so I'd go with that too. It's a great idea to juxtapose a wrong way
illustration against the right way. Maybe place an X over the wrong way.

deb

On Fri, Jan 20, 2012 at 10:14 AM, Connie Giordano
<connie -at- therightwords -dot- com>wrote:

> Sounds like an operations handbook or SOPs to me.  Sometimes "training
> manual" sounds like something you use early and on and never pick up again,
> while an operations manual or handbook is an ongoing reference tool.
>
> MTC
>
> Connie Giordano
>
> On Fri, Jan 20, 2012 at 6:20 AM, Peter Neilson <neilson -at- windstream -dot- net
> >wrote:
>
> > On Fri, 20 Jan 2012 04:36:48 -0500, Connie Ross <connie -at- hartiatech -dot- com>
> > wrote:
> >
> >  I have a client who owns a Tennis Court and other sport surfacing
> >> business.  He wants to document the steps required in laying down a
> tennis
> >> court surface from beginning to end, as a resource to train new staff.
> ...
> >>
> >
> > Smart client. Probably needs to worry about complacency. "How hard could
> > this be? I don't need no silly training. I worked on a road crew once and
> > watched the guys laying down asphalt. It's so easy I could do it drunk."
> > I'd think it might be helpful to show photos or drawings of sloppy work
> > contrasted with correct work. If the crews are going to be working with
> > customers, your client might want them trained to resist requests for
> > on-the-spot changes to the work order.
> >
> > Perhaps you are making a training manual, but perhaps it is also a
> > handbook that the crews can use on site as a reference when confronted
> with
> > problems or problem customers. "Let's look in the book, and make sure we
> > get this right."
> >
> > I'll bet the document will pay for itself when it helps a crew avoid one
> > single mistake such as failing to detect the need for an extra amount of
> > foundation or drainage work. "Gee, this ground is squishy. But the plans
> > don't call for a french drain like that book suggests. I think we'd
> better
> > call the boss."
> >
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> --
> Connie P. Giordano
> Principal Consultant
> The Right Words of NC, LLC
>
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-- 
Debbie M.
nuvisioncomm -at- gmail -dot- com
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