Re: Ideas for Help 2.0

[Roger Goodman <reg4roger -at- gmail -dot- com>]

Hi,

Thanks to everyone for your inputs. Will read your inputs again and come
back with my decision. Thanks again for your time.

Regards,
Roger


On Sat, Jan 14, 2012 at 6:12 AM, Michael West <mike -dot- west -at- bigpond -dot- com> wrote:

> Someone who describes a user guide as "boring" fails to understand the
> purpose of a user guide - which is not to entertain, but to provide clear,
> concise instructions for accomplishing specific tasks.
>
> There are numerous ways in which a user guide can fail, but none of them
> involve a lack of awesomeness. A guide (whether on paper or online) either
> answers my questions clearly, quickly and efficiently, or it doesn't. That
> is all.
>
> It sounds like what you or your boss are after is slick marketing
> collateral, which is fine, but when they need help, people are neither
> looking for nor interested in a "kickass" experience. They want useful
> answers rather than BS.
>
> Mike West
>
> -----Original Message-----
>
> >Hi,
> >
> >We are developing an enterprise social platform for our company, which
> will
> >have features such as microblog, blog, wiki, Q&A, video, groups, etc.
> >
> >My boss wants a kickass help - not the boring user guides or HTML help or
> >Web help.
> >
> >Seeking your inputs to create evolved help, which I would like to call as
> >Help 2.0.
>
> >Would appreciate if you could share your thoughts. Thank you for your
> time.
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create and publish documentation through multiple channels with
> Doc-To-Help.
> Choose your authoring formats and get any output you may need. Try
> Doc-To-Help, now with MS SharePoint integration, free for 30-days.
> http://www.doctohelp.com
>
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Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

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