RoI

[Erika Yanovich <ERIKA_y -at- rad -dot- com>]

Just found this article and I thought I should share it as the issue of RoI comes up on the list from time to time. Let me know what you think.
http://tomwoolums.com/2012/03/measuring-the-return-on-investment-for-user-assistance-content-over-the-lifecycle-of-a-product/
Erika

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