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Subject:RE: Need ideas: making a "wizard" to create memos From:"Weissman, Jessica" <WeissmanJ -at- abacustech -dot- com> To:Misti Delaney <Misti -dot- Delaney -at- us -dot- yazaki -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 25 Jul 2012 10:56:47 -0400
There are fancy large scale help desk management tools that will do what you want at great expense in money and time. There may be simpler tools for doing the same thing, but I haven't looked in that area lately.
You could probably get there with Word mail merge, using question fields to figure out what text you want to include in the merged file. If you want to take that approach, get hold of a good Word book rather than limping along through the Office help.
You could also do it with any of the various other means Word provides for automated document construction, most of which require VBA work.
- Jessica
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