RE: "Click-and-drag" or just "drag" -- ?

[Fred Ridder <docudoc -at- hotmail -dot- com>]

Debbie Hemstreet wrote:
 

> I have been aghast to discover that even if I EXPLAIN it in detail to some of my colleagues, they cannot figure out how to click on a file in an Outlook attachment and then drag it into another directory, or, if an attached Outlook message (*.msg), they cannot drag it into their Drafts folder.
> 
> I've tried everything, detailed instructions - showing them myself - in the end, I have to do it for them! AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH 

 
I notice that both of the things that seem to be problematical for your users involve using the mouse? Have you tired to instruct them in a non-mouse approach, namely the Save All Attachments command? I admit that it's pretty well hidden in Outlook 2010 (in the Move section of the Home ribbon, you need to select Actions>Other Actions>Save All Attachments), but you can also get to it using only the keyboard via the key sequence Alt, H, M, O, N.
 
-Fred Ridder
 
  		 	   		  
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