"desk level procedures" ?

[Jay Maechtlen <techwriter -at- laserpubs -dot- com>]

I see the term "desk level procedures" in the context of created 
technical support documentation.
I gather that this means "for the help desk team"?

Any comments on how this is done versus user documentation?

Thanks
Jay

--
Jay Maechtlen
626 444-5112 office
626 840-8875 cell
www.laserpubs.com



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