TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Jay Maechtlen asked about: "desk level procedures" ?
____________________________
I would assume that the term would not be used in a "user doc" for purchased
software for use on home (or work) PCs without IT network support staff
intervention.
Where I have seen the term used is in IT support docs, or cable TV headend
installation docs, where some troubleshooting steps must be done by
physically inspecting hardware, and the "desk-level" procedures are
diagnostic or configuration procedures can be run from a PC terminal linked
to the server or other unit requiring adjustment or troubleshooting.
Margaret Cekis, Johns Creek GA.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
New! Doc-to-Help 2013 features the industry's first HTML5 editor for authoring.
