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On Fri, Aug 30, 2013 at 11:56 AM, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:
> A "desk procedure" is a set of instructions tailored to the tasks required
> of someone occupying a specific spot in a process or organization. For
> example, "desk procedures" for someone working an Accounts Payable desk
> position would be how to process invoices, issue payments, create reports,
> etc. In ISO terms, "work instructions."
>
> Gene Kim-Eng
>
>
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