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Erika asked: "I know "customer journey" has been with us for a while, but
what else?"
XML authoring
Multi-platform deliverables (mobile)
Crowdsourced help (i.e. curated customer topics)
Nice red uniforms
On Tue, Feb 24, 2015 at 9:15 AM, Margaret Cekis <Margaret -dot- Cekis -at- comcast -dot- net>
wrote:
> Erika Yanovich asked about the Hottest trends in tech writing: "I need to
> make an internal presentation about tech writing and I want to add a couple
> of slides about the hottest trends in our field. I know "customer journey"
> has been with us for a while, but what else? Pointers appreciated."
> ____________________________________________
> Erika:
> What I see as an important trend is the concept that everything, the
> interface, the Help, the marketing, the documentation, and even training
> (if
> available), are all part of the "User Experience" or "Customer Experience".
> That "User Experience" should be integrated so that the customers (or
> users)
> gets consistent information across all the ways they access the product or
> website (or whatever), and on whatever devices they use for access (PCs,
> tablets, or smart phones).
> Margaret Cekis, Johns Creek GA.
>
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Doc-To-Help: The Quickest Way to Author and Publish Online Help, Policy & Procedure Guides, eBooks, and more using Microsoft Word | http://bit.ly/doctohelp2015
