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Re: Resistance to allowing anonymous web access to online help?
Subject:Re: Resistance to allowing anonymous web access to online help? From:Robert Lauriston <robert -at- lauriston -dot- com> To:TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Sun, 19 Jun 2016 14:01:29 -0700
What web server do you use?
On Sun, Jun 19, 2016 at 1:55 PM, Sharon Burton <sharon -at- anthrobytes -dot- com> wrote:
> I don't know how it was set up as it was done before I started working here.
>
> But when I started working here, the analytics only tracked a small percentage of the total pages. Now, we track all help pages. It's a gigantic source of information we're just starting to take action on.
>
> After implementing a CCMS and changing almost every process for creating and releasing our post-sales docs.
>
> I'm speaking about what we did and how we're doing it at lavacon in the fall with my boss, if you're going to the conference and want to up vote our presentations.
>
> Sent from my iPhone
> 951-202-0813
> I am available when online thru Skype at Sharon.v.burton.
>
>> On Jun 19, 2016, at 1:31 PM, Robert Lauriston <robert -at- lauriston -dot- com> wrote:
>>
>> How do you use Google Analytics on a secure site? Some plugin to the web server?
>>
>>> On Sun, Jun 19, 2016 at 1:04 PM, Sharon Burton <sharon -at- anthrobytes -dot- com> wrote:
>>> ... we have a cloud based system and the help can't be seen until you log in to use the system.
>>>
>>> But I also use google analytics to see how and how much my customers use the help. The answer is a lot. A lot a lot.
>>>
>>> We're using that information to improve our help on many levels. ...
>
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