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I do....it's an internal support application....Usually I get updates to software, hardware, etc. The sales and service guys in the field also write tickets to our internal application with what they want to see in the manuals, if there are any problems, etc...
Best regards
Megan Bruce
Bosch Security Systems, Inc.
Communications Systems Division
Senior Technical Writer, Design Team Leader (ST-CO/MKP3.2)
12000 Portland Ave. S.
Burnsville MN 55337 USA
USA
www.boschcommunications.com
Tel. +1(952)736-3910
Megan -dot- Bruce -at- us -dot- bosch -dot- com
-----Original Message-----
From: techwr-l-bounces+megan -dot- bruce=us -dot- bosch -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+megan -dot- bruce=us -dot- bosch -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Cardimon, Craig
Sent: Thursday, September 29, 2016 10:13 AM
To: TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com) <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: Support Tickets
Do any of you examine support tickets as a part of your duties as technical writers?
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