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Re: Support Tickets

Subject: Re: Support Tickets
From: Lauren <lauren -at- writeco -dot- net>
Date: Thu, 29 Sep 2016 11:13:27 -0700

Perhaps it was my experience with that company. They did not let me have access to the system and the users had problems with the system that the engineers would not fix. There were no user docs and I was supposed to document how the system can be migrated from a Windows system to a Linux system. The company had issues and the engineers did not want move away from Windows, so they would never agree to discuss the system. The manager thought that putting me in charge of help tickets would bypass the holdout. It did not.


On 9/29/2016 10:18 AM, Robin Whitmore wrote:

Absolutely! Support tickets and the customer forums are my #1 ways of finding issues w/the docs!

On Thu, Sep 29, 2016 at 9:57 AM, Lauren <lauren -at- writeco -dot- net <mailto:lauren -at- writeco -dot- net>> wrote:

I was asked to handle support tickets on one project. The manager
said it would be a great way to learn how users use the system.
No. It isn't.


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Follow-Ups:

References:
Support Tickets: From: Cardimon, Craig
Re: Support Tickets: From: Lauren
Re: Support Tickets: From: Robin Whitmore

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