[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: Support Tickets

Subject: Re: Support Tickets
From: Lauren <lauren -at- writeco -dot- net>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 29 Sep 2016 11:50:49 -0700

I was put in charge of monitoring the help system and going through the many tickets every morning for about four hours. Since I had just started on the project for that company, I did not know the company, the people, or their systems. This was an ineffective and expensive use of my time that angered upper management when they found out about it. I will never work under conditions like that again.

On 9/29/2016 11:22 AM, Cardimon, Craig wrote:

I beg to differ. First, nothing is "outside" the job description of a tech writer unless you decide it it. It depends on the writer, the job, and the company culture. Plus, if reviewing support tickets helps me to improve the docs, I'm all in.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives

References:
Support Tickets: From: Cardimon, Craig
Re: Support Tickets: From: Lauren
Re: Support Tickets: From: Robin Whitmore
Re: Support Tickets: From: Lauren
Re: Support Tickets: From: Daniel Friedman
RE: Support Tickets: From: Cardimon, Craig

Previous by Author: Re: Support Tickets
Next by Author: Re: Job email rules and moderation prison
Previous by Thread: RE: Support Tickets
Next by Thread: Re: Support Tickets

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]

What this post helpful? Share it with friends and colleagues:

Sponsored Ads