RE: Documentation behind a login

["Cardimon, Craig" <ccardimon -at- M-S-G -dot- com>]

We're using Freshdesk.

It's great not having to worry about pagination and page breaks, and all the other overhead that comes along with PDF.

With PDF, I spent gobs of time adjusting page breaks and other formatting issues. 

Now I concentrate on content.

~Craig

-----Original Message-----
From: Stuckey, Ginger [mailto:X2BVSHEW -at- SOUTHERNCO -dot- COM] 
Sent: Friday, January 20, 2017 9:11 AM
To: Cardimon, Craig <ccardimon -at- M-S-G -dot- com>; 'Helen Mullally' <helen -dot- mullally -at- alfresco -dot- com>; 'techwr-l -at- lists -dot- techwr-l -dot- com' <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: RE: Documentation behind a login

Would you mind telling me which knowledgebase software you are using? I've seen some cloud products I liked. Knowledgebases might be my next push.

Ginger Stuckey
Technical Publications - Design
205-992-5651

-----Original Message-----
From: Cardimon, Craig [mailto:ccardimon -at- M-S-G -dot- com] 
Sent: Friday, January 20, 2017 7:59 AM
To: Stuckey, Ginger <X2BVSHEW -at- SOUTHERNCO -dot- COM>; 'Helen Mullally' <helen -dot- mullally -at- alfresco -dot- com>; 'techwr-l -at- lists -dot- techwr-l -dot- com' <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: RE: Documentation behind a login

Hi Ginger,

Yes, HTML. It's basically a knowledgebase. I am increasing my skills in a good area. Knowledgebases are hot. PDF is not hot.

Gets interesting when you tell people there isn't an index anymore. You have to do a search for what you want and hope the tags are correct.

Find out what's behind the pushback. What are they afraid of?

Craig

-----Original Message-----
From: Stuckey, Ginger [mailto:X2BVSHEW -at- SOUTHERNCO -dot- COM]
Sent: Friday, January 20, 2017 8:52 AM
To: Cardimon, Craig <ccardimon -at- M-S-G -dot- com>; 'Helen Mullally' <helen -dot- mullally -at- alfresco -dot- com>; 'techwr-l -at- lists -dot- techwr-l -dot- com' <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: RE: Documentation behind a login

What format are you using if you are leaving PDF behind? HTML?

I'm getting pushback from one person about moving content for several things online.

Ginger Stuckey
Technical Publications - Design
205-992-5651

-----Original Message-----
From: techwr-l-bounces+x2bvshew=southernco -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+x2bvshew=southernco -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Cardimon, Craig
Sent: Friday, January 20, 2017 7:49 AM
To: 'Helen Mullally' <helen -dot- mullally -at- alfresco -dot- com>; 'techwr-l -at- lists -dot- techwr-l -dot- com' <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: RE: Documentation behind a login

Upper management fears our software could be reverse engineered using the documentation if those docs were made freely available online.

Hence, documentation here is slowly moving online, behind a login, as I rewrite it.

The good news is we're leaving PDF behind.

~Craig

-----Original Message-----
From: techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Helen Mullally
Sent: Friday, January 20, 2017 6:58 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Documentation behind a login

Hi all


I'm interested to know what people think about putting documentation behind a login screen, for example to offer extra documentation for paying customers.


I wonder what views you have about about giving all documentation freely available online. Do you see the restricted access to some documentation as a business opportunity or an annoyance/hinderance to the wider readership and prospects?


I don't know whether there is a yes or no answer to this but it is more about the principle.


Thanks in advance for your thoughts.


Helen


-----

Helen Mullally

Manager, User Assistance team

Skype: helen.mullally

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