RE: ServiceNow/Fusion

[Lin Laurie <linlaurie1 -at- hotmail -dot- com>]

I've hooked a SharePoint site up as our help system to a ServiceNow application. We customized our provisioning system and creating our own developer documentation. We linked to a SP site and from there we had a link to a Confluence wiki, to videos, and all kinds of other materials. 

ServiceNow itself is not as place to store documentation. I wouldn't ever use it that way. 

I am not clear about what you want an approval workflow for but you can certainly create workflows in SN for anything you want and have anyone be an approver at any point in the process.  They will be notified by email when they are required to do something if you set up your notifications that way. Your developers should be able to help you implement it. 

Regards,

Lin Laurie

-----Original Message-----
From: techwr-l-bounces+linlaurie1=hotmail -dot- com -at- lists -dot- techwr-l -dot- com <techwr-l-bounces+linlaurie1=hotmail -dot- com -at- lists -dot- techwr-l -dot- com> On Behalf Of Shari Punyon
Sent: Wednesday, August 29, 2018 11:06 AM
To: TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com) <techwr-l -at- lists -dot- techwr-l -dot- com>; TECHWR-L <techwr-l -at- techwr-l -dot- com>
Subject: ServiceNow/Fusion

Hi All,

Thanks in advance for any replies. I searched back emails, and didn't find anything on this topic.

I'm currently working for a "knowledge management" organization in the IT area. We currently keep the bulk of our "runbooks" and other tecnhical documentation in a Confluence Wiki. However, a new management edict means that we will be moving much of our technical documentation to a ServiceNow
(Fusion?) portal. This will have the benefit of better integrating with the Configuration management database (CMDB), which holds application and infrastructure information, such as all the server details.

It has the negative that it is a far less easy to use system, although we've discovered that if we turn on certain add-ons it will do most of what we do using Confluence and it's plug-ins.

My questions are -

   - Has anyone used ServiceNow to hold documentation, other than a few
   help articles?
   - Can anyone point me to good training or documentation?

Our bonus difficulty round is that we want to have our SMEs complete the information, and we need an approval workflow.

Thanks in Advance,

Shari
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