RE: ServiceNow/Fusion

[Lin Laurie <linlaurie1 -at- hotmail -dot- com>]

I forgot to mention that I never found good documentation regarding adding anything to the help system but it wasn't hard to add a link to SN as a resource. I don't have access to it right now or I'd be more specific but I think we just replaced the default help with our SharePoint link in the custom application. It wasn't for all of SN apps. Just once people accessed the provisioning app. 

I've used a Fusion app for doing UAT and they create customized apps. So, when you say portal, could you mean app? In that case it would be the same thing. When in that app, you could access the SP or help for that app only by linking your version of help...

-----Original Message-----
From: techwr-l-bounces+linlaurie1=hotmail -dot- com -at- lists -dot- techwr-l -dot- com <techwr-l-bounces+linlaurie1=hotmail -dot- com -at- lists -dot- techwr-l -dot- com> On Behalf Of Shari Punyon
Sent: Wednesday, August 29, 2018 11:06 AM
To: TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com) <techwr-l -at- lists -dot- techwr-l -dot- com>; TECHWR-L <techwr-l -at- techwr-l -dot- com>
Subject: ServiceNow/Fusion

Hi All,

Thanks in advance for any replies. I searched back emails, and didn't find anything on this topic.

I'm currently working for a "knowledge management" organization in the IT area. We currently keep the bulk of our "runbooks" and other tecnhical documentation in a Confluence Wiki. However, a new management edict means that we will be moving much of our technical documentation to a ServiceNow
(Fusion?) portal. This will have the benefit of better integrating with the Configuration management database (CMDB), which holds application and infrastructure information, such as all the server details.

It has the negative that it is a far less easy to use system, although we've discovered that if we turn on certain add-ons it will do most of what we do using Confluence and it's plug-ins.

My questions are -

   - Has anyone used ServiceNow to hold documentation, other than a few
   help articles?
   - Can anyone point me to good training or documentation?

Our bonus difficulty round is that we want to have our SMEs complete the information, and we need an approval workflow.

Thanks in Advance,

Shari
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