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Mary Bull <mbull -at- DAYNA -dot- COM> writes, in part:
> I've been doing some research in TQM theory. One of the most important things
> I've learned is that you can't implement it in all companies in the same way.
> In fact, most of TQM and similar methods are just a way of using common sense
> - unfortunatly their implementers usually lack a lot of the common sense to
> use the tools efficiently and effectively.
I joined a 10-week Quality course for an employer (and got a nice
framed certificate) -- it was hilarious and depressing. I ended up
framing the Quality Statement, after red-lining the three errors in
spelling and grammar it contained. I hung it in my cube briefly, but
discretion prevailed and I took it home. Seriously, most companies
that have won the Baldrige quality awards have abandoned their programs.
Ray Bruman In this establishment,
Raynet Corp. we DO NOT DISCUSS
rbruman -at- raynet -dot- com race, religion, politics, Total Quality Management,
415-688-2325 or nutrition.
