TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Measuring Productivity From:"Brian F. Gregg, N04-3A, ext. 2724" <bgregg -at- FOXBORO -dot- COM> Date:Wed, 16 Nov 1994 09:20:13 LCL
Ray Bruman writes:
>Seriously, most companies that have won the Baldrige quality awards have
>abandoned their programs.
Ray, can you back this up with some data? I know of a couple of Baldrige
winners that have had some financial problems for reasons other than their
programs, but I believe companies like Federal Express, AT&T, and Cadillac
are still doing well. If you could supply me with objective data, it may
change my mind about the merit of the Baldrige award.
