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Subject:Re: warranty info in a manual From:Kelly Kremin <kellyk -at- CYBEROPTICS -dot- COM> Date:Tue, 27 Dec 1994 11:53:48 LCL
Let me clarify myself.
The company always includes a sheet of warranty information with the
product. Very standard stuff traditionally maintained by our
Sales/Support depts.
My question: Is a technical reference manual the best place for
warranty information to live?
Or: Why is warranty info in the manual better than warranty info
elsewhere?
I ask because I've never seen warranty info included in the manuals I
use, or in manuals I've written at other companies.
______________________________ Forward Header __________________________________
Subject: Re: warranty info in a manual
Author: Michael LaTorra <mikel -at- HUEY -dot- ACCUGRAPH -dot- COM>
Sender: "Technical
Writers L at internet
Date: 12/27/94 11:45 AM
<TECHWR-L -at- VM1 -dot- ucc -dot- okstate -dot- edu>Kelly Kremin asked about including 5
pages of warranty info
in her new manuals:
>Do you include warranty information in
>manuals? Do any of the 'big guys'?
Definitely. In our litigious era, it's cheaper for a company
to cover itself with a few pages of turgid legalese (that no
one normally reads) than it is to face even one lawsuit.
Live long & prosper,
Mike LaTorra
Documentation Supervisor
Accugraph Inc.
mikel -at- accugraph -dot- com
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The opinions expressed are my own, ][ "Politics is the business of
and not necessarily those of my ][ getting power and privilege
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should be. ][ -- P.J. O'Rourke
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