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From:"Scott J. Wilson" <scott -at- WWTC -dot- TIMEPLEX -dot- COM> Date:Fri, 20 Jan 1995 08:01:06 -0800
Tara wrote:
>Suppose your new company president decided that
>you need to reduce the amount of information
>(documentation and online help) your company
>produces by 80% in the next year. He's not looking to cut
>people, just words.
>Of course, he also wants to make sure that the current level
>of customer satisfaction is maintained, and that calls to the
>support hotline do not increase.
>He expects a plan in a week.
>So, hypothetically speaking, how would you cut 80%?
>Are there any "quick fixes" that come to mind? Any new
>approaches or methods that you'd investigate? Any
>long-term strategies you'd adopt? All ideas, no matter
>how off-the-wall, are welcome!
Scott replies:
I'd get out my resume. Looks like you got about one week to get a new job.
One where you're not working for someone asking for the impossible.
Scott J. Wilson
scott -at- wwtc -dot- timeplex -dot- com
70541,1466
(310) 443-4028
