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Subject:Re: Is the Customer Always Right? From:SuePStewrt -at- AOL -dot- COM Date:Tue, 31 Jan 1995 20:37:52 -0500
Arlen said...
>Be rational, be civil and courteous, and *don't* call your way a
>"better way" no matter how much you believe it. It's "another way."
Hmm? Then why should the customer choose your way over his/her own? This is
an invitation to, "Yeah, we could do it that way, but *I* like it my way. I
don't need 'another way'."
Nope. Be rational, be civil and courteous, and *do* explain why your way is
*better* for the customer, the user, and the World At Large.
