TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
We are currently in the early stages of planning our online doc
project. We're looking for some feedback from those of you who have
already been through the process.
1. Did you replace your paper doc or continue to provide paper doc
as a supplement to the online system? If you still provide paper doc
to your users, is it a full-blown set or a condensed version?
2. Were your users receptive to the change to online doc?
3. Did you provide the online information as part of the help system,
or did you convert the documentation so that it could be viewed online
(e.g., Adobe Acrobat)? What tool did you use?
4. Did you hire a consultant, or were you brave enough to tackle the
project on your own? If you did the work yourself, how much of a
learning curve did you encounter? Any recommendations on training?
