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In Steehouder et al.: Quality of technical documentation,
Amsterdam-Atlanta, GA 1994:Rodopi. ISBN 90-5183-627-9, p 229-238: de Jong
and v.d.
Poort, "Towards a usability test procedure for technical documents".
See also John Renish's booklist:
http:\\stc.org/pics/isdig/booklist/index.html
There is a section of usability references.
Danish regards,
Charlotte.
On Fri, 12 Sep 1997, Alexia Prendergast wrote:
>
>
> I've also been reading two articles from the STC Journal, _Technical
> Communication_, that might help:
> "Setting up a Customer Review Network to Review Documentation" by Bist,
> Dixon, and Chadwick, STC TC Q4 1993
> "Accentuate the Negative: Obtaining Effective Reviews Through Focused
> Questions" by (our own) Geoff Hart, STC TC Q1 1997
>
> Anyone else have any suggestions, success stories, articles?
>
> A.
>
> --
>
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