Re: Have you seen an RFE?

["Huber, Mike" <mrhuber -at- SOFTWARE -dot- ROCKWELL -dot- COM>]

Would a formal document result in the request being taken more seriously? I
don't know.

In my experience in the software industry, there is no standard RFE format.
Some companies provide a form. And most will take a basic business letter as
seriously as anything. The content and tone of the letter, and having it
seen by the right person, are what matter, not the format (within obvious
limits).

How companies deal with customer requests for enhancements varies quite a
bit, from those that attempt to make every suggested change to those who
ignore all outside requests.

The term "Enhancement" may be a problem, though. In many companies,
enhancements fall into a wish list category, for consideration in the next
major release, while bugs get immediate attention.

---
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> -----Original Message-----
> From: dwolf [SMTP:dwolf -at- INTERNETMCI -dot- COM]
>
> I've searched the archives and drew a blank:
>
> Can anyone point me to (or provide) an example of a Request for
> Enhancement
> document? Or list the contents of a typical RFE?
>
> My client wishes to formally request a vendor to develop a bug patch for
> some UNIX-based software. Their previous informal requests to the vendor
> have not been taken seriously enough.
>