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Summary - Knowledge Base question, more info needed
Subject:Summary - Knowledge Base question, more info needed From:Lois Patterson <lois -at- DOWCO -dot- COM> Date:Mon, 29 Mar 1999 01:11:38 -0700
Here are some of the answers I got to my question seeking information
about knowledge base software (thanks all):
"There is a KB manager with the RoboHelp suite. I never used
thouroughly,
but it seems OK."
"Take a look at RoboHELP's PC Help Desk, their knowledge-base authoring
tool. I haven't used it. They say it has a help system look and feel and
works with Power SQL (an Internet ODBC driver)."
At least two people suggested software from http://www.serviceware.com
(recommended both by someone who worked there, and someone who doesn't).
**
I wasn't at all clear in my initial question, but what I'm looking for
is a web-based system, probably ASP-based. It should be rather similar
in functionality to Microsoft's knowledge base at http://support.microsoft.com/, although a simpler system would be fine.
