Re: Summary - Knowledge Base question, more info needed

[Ruth Glaser <rglaser -at- PROSARCORP -dot- COM>]

Lois,

Here is a short list of knowledge base web sites, including product web
sites. For a bit more information, please search the archives for my post
"Other things Technical Communicators Can Do" posted February 5, 1999.

Knowledge Management Theory & Examples
http://strategies.dci.com/
KB Strategies
http://www.montague.com/
The Montague Institute
http://www.cio.com/
CIO Magazine
http://www.ktic.com/topic6/km.htm
Knowledge Management Magazine
http://www.brint.com/km/
Virtual Library of KM Resources
http://www.brint.com/wwwboard/messages/2899.html
KM & Content Creation
http://www.webcom.com/quantera/circuit.html
Knowledge Management White Papers
http://www.guidancecom.com/kbase/kbase.htm
The Knowledge Base Knowledge Base
http://www.cadnet.com/
KB Example

Knowledge Base/Customer Support Tools
There are many, but here are a few:
http://www.clientele.com/
Clientele Software
http://www.inference.com/
Inference Corporation
http://www.primus.com/
Primus Corporation
http://www.remedy.com/
Remedy Software
http://www.dksystems.com/
DK Systems

Ruth T. Glaser
Client Services Manager
PROSAR
rglaser -at- prosarcorp -dot- com

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