Re: Value of good communication?

[Regina Lynn Preciado <rlp -at- wwwritingonline -dot- com>]

You can also point out that when you buy software, the box contains 
two items, the install disk and the manual. The software includes 
both the program and the online help. The install wizard contains 
important instructions - too often written by the developer w/o going 
through a writer or editor, but it's still there.

The documentation is half the product.

Users ASSUME the existence of a manual, thus the complaints when it's 
missing or terrible, and the complete lack of mention when it's there 
and good. Bad or missing documentation undermines customer confidence 
& satisfaction.

Our value may be better measured in what it costs NOT to have us 
rather than what it costs TO have us.

g
--
--
Regina Lynn Preciado
Word Wrangler * Digital Nomad
http://www.wwwritingonline.com
Poke the Bunny!
http://www.platinumgrit.com/poke.html

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

*** Deva(tm) Tools for Dreamweaver and Deva(tm) Search ***
Build Contents, Indexes, and Search for Web Sites and Help Systems 
Available 4/30/01 at http://www.devahelp.com or info -at- devahelp -dot- com

Sponsored by DigiPub Solutions Corp, producers of PDF 2001 Conference East, 
June 4-6, Baltimore, MD. Now covering Acrobat 5. Early registration deadline 
April 27. http://www.pdfconference.com. 

---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot-  Visit 
http://www.raycomm.com/techwhirl/ for more resources and info.