RE: Value of good communication?

["Dia Blankenship" <dia -at- teknolutionary -dot- com>]

> Users ASSUME the existence of a manual, thus the complaints when it's
> missing or terrible, and the complete lack of mention when it's there
> and good. Bad or missing documentation undermines customer confidence
> & satisfaction.
** As with many other jobs, tech writers are only noticed when they do *bad*
work.  If you do your job well, the documentation is totally seamless to the
user, so there's nothing to draw attention to it.  I take that as a
compliment...

> Our value may be better measured in what it costs NOT to have us
> rather than what it costs TO have us.
** And we all know how notoriously short-sighted software companies are.
(You mean there's a goal BEYOND IPO??!?)

-D


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