RE: Business Process Information in a User Guide

[Erika Yanovich <ERIKA_y -at- Rad -dot- co -dot- il>]

Scott, you are so right! Lots of manuals tell you how to use a certain
feature, but they don't tell you why. This is true for hardware as well. I
am trying to change this approach here as much as I can and on the few
things we already did, we got excellent feedback from users. If anyone out
there has experience promoting the task-oriented approach, it would be great
to hear.

Erika Yanovich
Manager, Technical Documentation Dept.

RAD Data Communications Ltd., www.rad.com
24 Raoul Wallenberg St., Tel Aviv 69719, Israel
Ziv Towers, Building C, Room 849
Tel: 972-3-6458163, Fax: 972-3-6483331


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