Re: system administrators and documentation

[dmbrown -at- brown-inc -dot- com]

Brian Das wrote:
> 
> ...I don't think it's a sound business strategy to assume
> that an organization's response to useless information...

and:
> 
> ...unusable documents leave the inexperienced system
> administrator in a world o' hurt (but dazzled and
> intrigued by the document's geekiness), and our
> consultants come to the rescue.

Wow.  You're not too keen on this idea, are you?  :)

Again, I urge you to look at it more positively.

I assume your management isn't telling you to make the admin docs intentionally useless or even more "geeky" than the material actually is.

It sounds like they (a) understand how difficult it might be to impart that knowledge and experience through the documentation, (b) know your Consulting group has the specialized knowledge and possibly years of experience needed to get the system set up properly, (c) want the opportunity to make money (!) by selling the services of the Consulting group, and (d) know the customer will end up happier with a properly configured system.

As I said before, everybody wins.

I wouldn't go into it with such a negative attitude.

--David 
 
========================================================================

HTML Indexer 4 is still the easiest way to create and maintain indexes 
for web sites, intranets, HTML Help, JavaHelp, and other HTML documents.

HTML Indexer 4 includes fully integrated cross-references, target frames 
and windows, multiple-file output, "one-step accept" of default entries, 
and more!

http://www.html-indexer.com/

 

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Robohelp X3, from eHelp, lets you quickly and easily create 
professional Help systems for all your Windows and Web-based 
applications, including Net. 

Order RoboHelp X3 in May and receive a $100 mail-in rebate, PLUS
free RoboScreenCapture and WebHelp Merge Module. 
 
Order RoboHelp today: http://www.ehelp.com/techwr-l

---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot-  Visit
http://www.raycomm.com/techwhirl/ for more resources and info.