Fwd: THANKS RE:ISO process writing

[Annamarie Pluhar <apluhar -at- mindspring -dot- com>]

Ah, ha! and therein lies the value of the whole ISO exercise.  It 
opens up a range of questions:
What are the processes? Who decides what they are? How are they going 
to come to a consensus?

When I did this sort of work back in the 80's, under the label of 
Total Quality, my colleagues (we were a consulting company working 
with clients)  would set up cross-functional teams to document a 
process. As a newcomer to the world of manufacturing, I was amazed by 
how differently engineering, supervision, quality and the different 
shifts on the floor would believe a process worked, to say nothing of 
management!

I hope your management is ready to take on these decisions and 
doesn't leave it up to you.  You and they may  find that it isn't as 
easy as it sounds.

Good luck.