TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:RE: Dell brings some jobs back from India From:cartoon grrl <sylviafan -at- juno -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Fri, 28 Nov 2003 00:55:41 GMT
When I got my Dell last May to replace my old machine, the "service rep" who came to install it left after 15 minutes, without connecting my printer or the external zip drive. He told me everything worked (but he lied). I called the Dell service number, and the person I spoke to (from India) was, as described below, extremely helpful and courteous. I don't think I've received nicer treatment from a native born American.
What I did object to was that Dell expected me to move a couple hundred pounds of furniture and equipment, crawl on my back through a jungle of cables, and read a number stamped on the back of the computer before they'd even talk to me. It's a number that doesn't appear anywhere else, not even on the invoice. The machine works great now, but I'm still steamed about that @#$%!* number. I'd love to get my money back for the no-service service call, but they need that ! -at- #$%^& number before they'll talk to me.
cg
I'm not in denial, I'm just selective about the reality I choose to accept.
-Calvin and Hobbes
I have a Dell PC that crashed a few months ago. The tech. support person was
located in India. I must say that service was impeccable, and this
individual was well mannered & extremely knowledgeable (he worked
intuitively, as if sitting beside my console). Furthermore, he called me
back to follow up on the progress of the repair. The system was 'ship shape
and Bristol fashion', after reinstalling Windows, without losing *any* of
the data. Kudos.
________________________________________________________________
The best thing to hit the internet in years - Juno SpeedBand!
Surf the web up to FIVE TIMES FASTER!
Only $14.95/ month - visit www.juno.com to sign up today!
RoboHelp for FrameMaker is a NEW online publishing tool for FrameMaker that
lets you easily single-source content to online Help, intranet, and Web.
The interface is designed for FrameMaker users, so there is little or no
learning curve and no macro language required! Call 800-718-4407 for
competitive pricing or download a trial at: http://www.ehelp.com/techwr-l4
---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
