Re: Interoffice Relations/Work Productivity Dilemma

[Bruce Byfield <bbyfield -at- axionet -dot- com>]

Quoting Gene Kim-Eng <techwr -at- genek -dot- com>:

> In other words, you don't tell the customer that your
> product can do certain things, even if you know it
> can, if those things are outside the range of your
> product plans.
> 

Yes, this is the rationale. Still, Sandy Harris' point remains.

One thing that I've learned from my years in the business is that a small but
very troublesome percentage of users will always explore the software (I should
know, because I belong to it). Some members of this group will always find these
undocumented features, so not mentioning them is a very poor strategy. Since the
capacity is there, I doubt that arguing that they aren't using the software as
intended would hold up legally. It seems just as likely that the company would
be found negligent for not documenting the features.

It seems safer all around to either not include the features in the first place,
or to document them. If they aren't complete, then a warning can be included.

-- 
Bruce Byfield 

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ROBOHELP X5: Featuring Word 2003 support, Content Management, Multi-Author
support, PDF and XML support and much more!
TRY IT TODAY at http://www.macromedia.com/go/techwrl

WEBWORKS FINALDRAFT: New! Document review system for Word and FrameMaker
authors. Automatic browser-based drafts with unlimited reviewers. Full
online discussions -- no Web server needed! http://www.webworks.com/techwr-l 

---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.