TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Sean,
We found that a 3-tier approach works for us. Tier-1 (when you don't have much time/money), just change product and company names (messy) and the front page. Tier-2: also change the look and feel - fonts, styles, notes, headers/footers, drawings etc. Tier-3: also map the contents into our standard outlines and fill any gaps. From this point on, ask only for raw material of future versions and manage the doc as if you wrote it yourself. Move from tier-1 to 2 and then to 3 if there is business justification.
Erika
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