Documentation Review process - client feedback?

[Geoff Hart <ghart -at- videotron -dot- ca>]

Peggy Lucero wondered: <<I am about to hand our client documents for 
their review/feedback. Client is the Govt.  I want to email the 
documents with a cover transmittal letter.  Besides stating the 
obvious, I'm not sure I know what all I should cover in this 
transmittal letter. >>

There's no such thing as "obvious". Keep the cover letter as short and 
sweet as possible, and explicitly focus on the things you want the 
client to do--and don't want them to do. If it's a technical review, 
remind them of this and state explicitly that the goal is to get the 
facts right, not the details of the wording. Remind them that the 
wording will receive a final polish only once the technical review is 
correct. Better still, polish it before you send it out so that they 
have no excuse to worry about the wording.

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Geoff Hart   ghart -at- videotron -dot- ca
(try geoffhart -at- mac -dot- com if you don't get a reply)
www.geoff-hart.com
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