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I personally like the article: its theme is something I've been aware of for a very long time.
To offset the risk of establishing the wrong "emotional atmosphere" when communicating via email, perhaps it wouldn't be a bad idea to add an optional "mood" field to the headers generated by email software. It might be easier to distinguish between constructive criticism and flat-out insult that way.
Of course, with some folks, it's fairly easy to tell which of the two they're striving for. 8^)
jan c.
----- Original Message ----
From: "arroxaneullman -at- aol -dot- com" <arroxaneullman -at- aol -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Sent: Tuesday, October 9, 2007 2:35:42 PM
Subject: Electronic (mis)communication
Here's an article from the New York Times about what's left out of electronic communication that causes so much grief:
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