RE: Use of "Please" and the Like in Documentation

["Keith Hansen" <KRH -at- weiland-wfg -dot- com>]

Leonard wrote:

<<I use "please" only when the reader is doing the company a favor, such
as contacting us for a purchase or with information about bugs or
possible improvements.>>

I agree. In technical documentation, just tell the reader what to do.
It's not like you are beseeching a favor from him. You are an authority
guiding him. ..

For marketing material, it makes more sense. ("Please contact us for a
free sample.")

Keith
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