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> -----Original Message-----
> From:
techwr-l-bounces+kevin -dot- mclauchlan=safenet-inc -dot- com -at- lists -dot- techwr-l -dot- com
>
> >>Real-world business results trump "research" every time.
>
> How does one measure success in technical writing and documentation in
> the "real world"? Do many companies conduct usability studies on the
> help file, or do they assume that users are proficient because of the
> help file?
>
> I guess I'm asking whether real-world business uses "research,"
> research, or another method to determine the efficacy of help.
Real-world business uses:
Did you get it out the door on time?
Did you get it done while also having time to do all your other
projects?
Did we get more/fewer calls to Customer Support after the current
release hit the street?
- Kevin
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