Re: online help standards

[Odile Sullivan-Tarazi <odile -at- mindspring -dot- com>]

Damien,

I don't think I've seen anything to equal the Hackos/Stevens book, 
but you might want to take a look also at _Is the Help Helpful?_ by 
Jean Hollis Weber.  It may be that you can extrapolate something 
useful from it.

There's not too much out there on online help, it seems.  For doc in 
general, I like also _Developing Quality Technical Information_, 
Hargis et al.  Are you familiar with that one?


Odile



At 4:34 PM +0100 9/24/08, Damien Braniff wrote:

>We have established standards for our docs but the online help isn't 
>quite so tied down and we're looking at updating/rewriting the 
>corporate standard for that and wondered if anyone could recommend 
>any good reference books/sites.
>
>I have the Hackos/Stevens book which is still very relevant I think 
>plus a mish-mash of other info on help but I'm looking to get as 
>broad a view before we get into it fully. Any/all suggestions 
>welcome.
>
>TIA
>
>Damien
>
>Damien Braniff
>Sr. Technical Writer
>damienb -at- asg -dot- com
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