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Re: Ideas for Help 2.0

Subject: Re: Ideas for Help 2.0
From: jimmy -at- breck-mckye -dot- com
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 11 Jan 2012 12:27:47 +0000

Why do you want 'kickass' help?

Just because something's non-traditional doesn't make it appropriate. Wikis are new, but don't work with small customer bases. Videos are new, but don't do a good job of supporting advanced users (who prefer to scan text). Blogging is new, but can be haphazard at revealing information. Q&A is new, but making users ask questions imposes too big a barrier for those seeking simple answers rather than advice on a complex scenario.

have features such as microblog, blog, wiki, Q&A, video, groups, etc.

That 'etc.' suggests you're grouping these together as 'new things'. But it's better to assess each of these help strategies individually. Some of those things will suit your project and your users well. Others will not. Deciding which is which is a matter of researching your user base and asking hard questions about how they'll really find and consume your data.

On 11.01.2012 06:16, Roger Goodman wrote:
Hi,

We are developing an enterprise social platform for our company, which will
have features such as microblog, blog, wiki, Q&A, video, groups, etc.

My boss wants a kickass help - not the boring user guides or HTML help or
Web help.

Seeking your inputs to create evolved help, which I would like to call as
Help 2.0.

Would appreciate if you could share your thoughts. Thank you for your time.


Cheers
Roger
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

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References:
Ideas for Help 2.0: From: Roger Goodman

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